Customer Survey

Hank’s Auto Body West
"Let our family serve your family’s car care needs" TM

Our goal is to exceed your expectations and your feedback is very important. Please answer questions 1-8, by typing an “X“ next to the appropriate answer (to answer the questions select reply then continue the survey). If we fail in any area, please explain in the comments section.

1. Was our office staff courteous and knowledgeable?
Excellent  Good Fair  Poor Unacceptable

2. Did our estimator explain your vehicle repairs in a manner understandable to you?
Excellent  Good Fair  Poor Unacceptable

3. Did we update you during the repair process to your expectations?
Excellent  Good Fair  Poor Unacceptable

4. How would you rate the cleanliness of your vehicle at the time of delivery?
Excellent  Good Fair  Poor Unacceptable

5. Are you satisfied with the quality of repair?
Excellent  Good Fair  Poor Unacceptable

6. Will you continue to use Hank’s Auto Body and refer us?
Excellent  Good Fair  Poor Unacceptable

7. How did the insurance company handle your claim?
Excellent  Good Fair  Poor Unacceptable

8. How did you choose our company?


9. How would you rate your rental experience?
Excellent  Good Fair  Poor Unacceptable

Rental Company:

Please give us additional comments or suggestions to better serve our customers.


Thank you for your time.
Hank’s Auto Body West, Inc.