Testimonials
Thanks for the great experience!! The car looks great which is the most important. I will continue to recommend you guys to Friends and family. It’s not every day that you get such great customer service and cleanliness at an auto body shop.
Hank's is a great place for any vehicle repair work. I would recommend
Hank's to anyone who wants good honest and reliable people to work on their vehicle. Thanks!
Very professional, friendly employees. The building itself is so clean. Love the service here. My car has never been cleaner or looked better.
Jayson,
Thank you for the update. Sounds like you have things taken care of from here. Thank you! In a side note I wanted to compliment you and your company on a superior customer service experience. To be honest with you I had a different expectation in my mind on how this process would unfold but your customer service was superb! It is great to see that this is still important to companies who are in the service industry. I manage 8 banks in Denver and have 50 employees and I preach and strive to give world class customer service to all of our clients. I will use this experience as a positive customer service story going forward.
Regards,
Mark
So, I started my 30-minute drive from south Lakewood to west Arvada this
morning and shortly into it, my car decided it didn't want to run
properly anymore. Having barely made it to the office, I was a little
unsettled ... I had no idea where to take my car to have it looked at,
let alone repaired. Fortunately, my co-worker - recommended Hank's
right away. I called and talked to Rick who said I bring my car in
immediately.
I did exactly that and Rick called me within the hour to let me know the
problem. He took an excellent approach by recommending we start with
the easiest and most obvious problem first. He was absolutely right --
his great team fixed the problem and for much less than I had expected!
To top it all off, when I went to pick up my car, I discovered Hank's
had cleaned it (I can check my makeup in my wheels, they're so shiny!!)
AND Rick drove it up to the front for me.
I won't use anyone else from now on. Seriously, why would I need to? A
great body shop AND a great mechanic shop? It's Hank's from now on!
Thank you so much!
LS
I am an extremely particular and picky person. This is by far the best auto body repair experience I've had. I've tried to find imperfections in your work and I have failed. Excellent job! I will be sending business your way.
Hank’s Auto Body,
Thank you for the excellent job you did repairing our Infiniti. It looks great and was completed in the time initially quoted. We appreciate your professionalism & quality of work. It’s obvious why Hank’s Auto Body has such an excellent reputation.
On this crazy planet, you rate way at the top of communications and quality work! Thanks
When I entered through the doors at Hank's, it was all about customer service and customer satisfaction. In today's business world, Hank's is a diamond among chunks of coal.
I had one other estimate scheduled, but from the time I called and had an estimate 30 minutes after I hung up the phone, to my estimate with Bob Baughman, I was sold. Bob looked at my bumper, which was partially detached, and gave me a clear explanation about what he thought needed repaired. He saw the bumper was in a position that could make the car non-drivable and went into the shop and grabbed a socket wrench. To my surprise he then attached my bumper back to the frame so I could at least drive it around. I was amazed that even though I might not go with Hank's he was willing to do a small thing like that. Then if we get to the repair process, you guys were prompt in getting my car in, and very transparent throughout the whole process. Dan called and gave me my options when it came to extra repairs once the bumper was off that came to light, and though that was an extra expense to me, advised me on ways I could save money depending on if he could use parts off of the old bumper when it came to the fog light covers. Once again when I got off of that call I was super impressed, you don't see auto shops do the small things that really leave an impression on a customer. Finally, when I got my vehicle back it looked immaculate. I was surprised with the detail that was given to the car on the interior, you guys vacuumed my trunk and detailed the whole interior better than I have ever had done. The exterior repairs looked flawless and the car almost looks brand new. I couldn't have asked for a better place to get my car repaired and will refer everyone I know who needs repairs over there. Once again thank you all so much, from the people who answer the phones and schedule, the estimators, and the mechanics and body repair guys, your family owned business really does produce a wonderful experience and exemplary finished product.
Joe
To Whom it may concern,
I am writing this letter in regards to a car accident that I was in last Friday 22, 2011 I had towed my 2004 White Honda Civic to your location in Littleton Colorado off of Jellison Way. When I had walked into your office there, I didn’t have to wait long at all till I was able to turn my keys into your shop for my car to be repaired. I was first approached by Brandy from in front, She was very polite and very professional and was able to get me checked in very promptly! I felt very welcomed to your shop by the way I was treated and handled when I first got in.
The thing that really impressed me the most about Hanks Auto Body Shop was the fact that my step father Gary was involved in a accident down the street a few weeks ago with his 2002 Honda Accord that you guys are currently still working on as we speak, at the time that it occurred! My Step dad had mentioned that he couldn’t even get his car in for an estimate for at least a week, which he did wait it out. So I was kinda thinking that I would be without my car or couldn’t even get it in until you guys were able to see it! Which was not the case at all. So when I was at Hanks in Littleton on Monday morning the 25th , I had asked Brandy at the front about how long till my car would even be seen she had told me that the car would go into the shop that day to be torn down to see what needed to be repaired. I thought to myself that is awesome! I was VERY happy about that.
Than later on that afternoon, another associate by the name of Anthony had called me on my cell phone, which was very polite and professional to me about what was going on at the time. Had told me that he would be in touch with me here shortly about the updates regarding my car, about an hour or so later he had given me an another call to mentioned that my car was completely torn down and ready to be inspected for the repairs that needed to be fixed. In my opinion, Anthony was on the ball! I was VERY impressed with him for getting back to me so promptly to let me know that my car had been pulled into the shop to be torn down. After discussing this with Anthony, I was at peace about my car! I feel VERY comfortable with the fact that you guys are working on my car as we speak! I kinda feel like I was part of the Hanks Auto Body Family. That is how I feel with you guys! I have never been treated so well by ANY OTHER Auto body shop in Colorado as I was with your Body Shop.
I can rest at night at peace and be confident in your company that you guys will take care of me as well as my car. I am VERY excited to see my car on May 9, 2011 !!! I will hope that whoever reads this email will read it out loud to the shop to let them know how Happy I am and very pleased with your services.. I will without a doubt, recommend ANY family or friend to your shop location for their auto needs. Thanks again! to Anthony , Brandy and Brook who have made my first experience with your shop a very pleasant experience! You are the best.. Keep up the good job guys, YOU ROCK!! If you have any further questions, Please do feel free to contact my office to discuss! Have a Wonderful day!
Sincerely,
Ross
To all whom this may concern,
I recently had my repaired at your facility and am writing to express my appreciation for your excellent service. I filled out the survey you gave me, but it didn’t do justice to how great a job you really did. I am rarely compelled to write to any business, but such service merits notice.
The staff at your shop was extremely courteous and accommodating. As far as I can tell the repairs to my auto are perfect. The car was ready earlier than promised. Upon delivery, a complete description of the work was explained to me. The car was actually a lot cleaner than when I brought it to you.
The terms of the transaction were precisely as agreed upon and the paper work was exact.
I will recommend your service to everyone and have notified my insurance company what great service that all of you provide and how positive my experience was.
I have spent 35 years as a Quality Assurance representative with a major corporation and have rarely seen such a professionally managed and clean operation. This bespeaks the pride shown by your employees and the excellence of your management. I’m guessing that it’s a wonderful place to work.
Thank you for such a perfect job and pleasant experience.
Sincerely, Richard
To Everyone at Hank’s,
While it was an unfortunate collision where my Ford F150 and I were seriously rear-ended that introduced me to your company, I am very grateful that both my insurance company and the insurance company for the party at fault suggested that I consider utilizing Hank’s for the repairs.
Through the entire process, your excellent team provided the ultimate in customer care and satisfaction. From the courtesy and spirit exhibited by your front desk staff to the knowledgeable and detailed team that handled the estimate, repairs and minor warranty concern, I applaud everyone for their professionalism in providing the highest degree of customer service and satisfaction.
Without hesitation, I will recommend and refer Hank’s Auto Body to those people where your team can provide service. I to will continue to come back to your team for their help as it is needed. Once again, thank you all for such a pleasurable experience!
Warmest Regards, Scott
#1 Body Shop in Colorado =)
Just found out you all do mechanical repairs and I am so happy to know that!! We will definitely be back. Thank You.
I am very happy with the repairs to my Pilot, you took care of every dent and the paint job was perfect. I truly appreciate the courteous way I was treated by everyone from the front desk to explaining what had to be done. Besides the excellent job on the repairs, finishing the job when you said it would be done and returning my vehicle so clean it looked like new, are all reasons we will return for your services. I even got to drive a brand new car from Enterprise which helped during the time I was without my car. Thanks to all of you, you are a gem in the world of auto body repairs!
Our Suburban looked better when Hank’s got done than it did when we drove it off the car lot brand new! We were impressed. Thanks.
I would never take my car anywhere else. Thank you for living up to your excellent customer service. The same for Enterprise. Exceed my expectations always.
I was very pleased with your services and would definitely recommend your company to others and use you again. Everyone from the front office to all the service people were very helpful and informative. I felt I was taken care of in a timely manner and that my car was in good hands. The repairs were even done a little sooner than expected and the car looks great. Your service department even went the extra mile to help remove some paint on one of my doors that had nothing to do with the accident I had it in for. When I offered to pay, they just explained they were happy to provide the customer service. I also want to say how easy it was to get the rental car. Enterprise people were there when I dropped the car off and it made it all very easy and convenient. Thank you again for a great experience!
It was a very nice touch to have my vehicle delivered washed and vacuumed. Updates and follow up also a nice way to keep the customer feeling confident. Great Customer Service.
Just keep up your high level of service for your customers!
Wonderful and polite office staff. It was a pleasure doing business with them.
Once again, we have been well taken care of by your entire company! Your family has established a business that meets a need for peace and assurance in a critical and difficult time of unexpected circumstances. But you take it to another level with kindness, consideration and integrity. Do the most, what you do the best, to the glory of God! We are just one more who feels totally satisfied and pleased. May you know that what you do with excellence makes a difference as you serve others. With a grateful heart we thank you.
G and G
Mr. Vince Vecchiarelli
Hank's Auto Body
4890 Robb Street
Wheat Ridge, CO 80033
Dear Mr. Vecchiarelli,
Hank's Auto Body was recommended by my son Scott as being the very best place to take my car for body repair work. Everyone on your staff from Darren who did the estimate and explained the process, Bob who scheduled the work once insurance approval was received, Joe who did the repair and called me, Dan who showed me what work had been done to the receptionist who greeted me were friendly, courteous and professional. My vehicle, a Toyota RAV 4, looks brand new and was clean not only on the outside but the inside, as well. The work done was completed to my total satisfaction and it was completed a day early. I also received a refund for a part that did not need to be repaired, which the insurance company will be pleased to receive.
I have owned a number of vehicles over the last 49 years and have dealt with many service and repair businesses. This was absolutely the best experience I had ever had any where in any state. You are to be commended for providing a quality service with a high degree of customer satisfaction. Be assured that I will tell everyone that Hank's Auto Body is the only place they should consider calling for assistance.
Thank you from a very happy customer.
I know you were flooded with repairs after the hail storm. You did a great job overcoming the challenge.
Mr. Vince Vecchiarelli
Owner
Hank's Auto Body West
4890 Robb St.
Wheat Ridge, Colorado 80033
Dear Mr. Vecchiarelli,
This week I had warranty service done on my PT Cruiser. From the moment that I first made contact with your company to the time that I picked up my car, I was impressed with the professional, compassionate, friendly and respectful manner that your employees displayed. My experience was very pleasant and a delightful way to begin the New Year. I felt gifted.
After I picked up my car, I had to stop a short distance away and check the license plates to make sure that I had the right car. It was beautiful! The car looked like it had just come off the assembly line. The inside of the car was immaculate. The work that was done greatly exceeded my expectations.
I am grateful for all involved... the receptionist, the inspector, the body workers, the detailers, etc, etc... the entire Team. I know there are many that I didn't have personal contact with. I recognize the value of the contributions of all. The best advertisement for a Company is good workmanship combined with exemplary employee conduct. I certainly recommend "Hanks" for its high standards of excellence in customer service.
Thank you.
Hank’s Auto Body West, Inc.
4890 Robb St.
Wheat Ridge, CO 80033
RE: Excellent Workmanship and Customer Service
I am compelled to write this letter in praise of the recent repair on my Honda Civic Hatchback.
Remarkably the vehicle handles like it did when it was new!
This is even more astounding due to the extensive damage!
I want to thank all the folks who were responsible for the outstanding work on my car and for the excellent customer service which made the entire process smooth and as pleasant as possible.
Sincere Thanks,
PH